Refund policy

Returns and refunds

Every Nipped Out piece is made to order in our workshop in Lincolnshire. We want you to be pleased with it, so if you change your mind you have 30 days from the day you receive it to return it.

Changing your mind

Email hello@nippedout.co.uk with your order number and we will confirm the return address. The item must be unused and in its original packaging, including the figure still attached to the frame. Return postage is at your cost unless the item is faulty; we recommend a tracked service, as we cannot refund items that do not reach us. Once it arrives we will refund the price of the item to your original payment method within 14 days. Original delivery charges are refunded only when the whole order is returned because of a fault.

Personalised and custom pieces

Pieces made with your own name, date or photograph cannot be returned unless they are faulty or not as described.

Damaged or faulty items

If anything arrives damaged or is faulty, email a photo to hello@nippedout.co.uk within 48 hours of delivery and we will send a replacement or a full refund, including postage, whichever you prefer.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.